Summary:
Responsible for collection of rents and other past due amounts, as well as, responsible for identifying disputes and issues with billings, forwarding to correct personnel to review and adjust if necessary and following up to ensure dispute and/or issue is resolved; manage and follow up on any item necessary to resolve any open balances. Effectively communicate with Manager, Property Managers, Tenants and/ or other departments as necessary; be able to identify and escalate issues as needed.

Job Responsibilities include the following:
—Collection of rents and other charges
—Reconciliation of tenant ledgers/identifying open balances and communication to tenants on the open balance
—Work a typical aging report
—Effectively note accounts
—Effective at handling high volume of email and accounts, identify and prioritizing responses and/or action required.
—Request write off/bad debt entries in Salesforce. Upon approvals, entering into MRI
—Noting accounts of payment plan requests and following up to ensure paying as agreed
—Answering questions from tenants regarding invoices/ billing methods and the tenant portal via phone and email.
—Work with cash application to apply credits on a tenant ledger
—Processing of payments on the tenant portal, as requested by tenants
—Recommendation of accounts to be placed in Distress or Default on a monthly basis and timely follow up on payment status
—Application of security deposits on delinquent balances and notifying tenants of that application
—Processing of security deposit refunds on naturally expired accounts
—Enter check requests for refunds as needed
—Final collection of sold properties
—Reporting as required
—Ability to multitask and meet deadlines