Debido a nuestro crecimiento, estamos buscando personas proactivas que vean los desafíos como oportunidades, crean en sus habilidades y posean un conjunto de competencias versátiles. Valoramos a aquellos que tienen una pasión por aprender, crecer e innovar, esforzándose por lograr el éxito y crear experiencias memorables. Únete a nuestro equipo para seguir construyendo juntos nuestra historia de éxito.

Job Description
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As a Manager III, Reservations, you will be responsible for supervising and coordinating the activities of clerical and administrative support staff. This role requires effective leadership skills, strong decision-making abilities, and a keen understanding of departmental and district objectives.

Job Duties and Responsibilities
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—Directly oversee the daily operations of the reservations team, ensuring efficient and accurate processing of reservations and customer inquiries.
—Develop and implement strategies to improve reservations sales and customer satisfaction.
—Monitor and analyze reservation system performance, identifying areas for improvement and implementing necessary changes.
—Work collaboratively with other departments (such as marketing, sales, and operations) to coordinate efforts and maximize bookings and revenue.
—Supervise and assist in the hiring, training, and development of reservations staff.
—Conduct regular performance evaluations, provide constructive feedback, and implement appropriate coaching or disciplinary actions when necessary.
—Establish and enforce departmental policies and procedures in accordance with company and industry standards.
—Ensure all reservation activities meet legal and ethical standards and maintain accurate records and documentation for auditing purposes.
—Complete additional tasks or responsibilities as assigned.

Work Experience
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—Provides leadership to managers and professional associates
—Is accountable for the performance and results of multiple teams
—Develops departmental plans
—Decision-making is guided by department/district objectives
—Has 7 to 10 years of work experience
—Has 3 to 5 years of management experience

Competencies
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Action Management
Business Expertise
Championing Guest Needs
Impact
Innovation
Interpersonal Skills
Job Functional Knowledge
Leadership
Problem Solving
Talent Development
Teamwork and Collaboration

Education
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—Bachelor’s Degree in Management, Finance or a related field is preferred.
—Equivalent combination of education and experience will be considered.

Certifications
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—Certifications may be required or preferred
Si usted, o alguien que conoce, cumple con los requisitos anteriores, ¡esperamos recibir su postulación!
Todas las personas aplicantes serán evaluadas y consideradas para las oportunidades en PLAYA, sin distinción de raza, color, religión, sexo, orientación sexual, edad, genética, identidad o expresión de género, nacionalidad o discapacidad.
ID de solicitud: 8340