Who are we?
Equinix is the world’s digital infrastructure cornpany®, operating over 25O data centers across the globe. Digital leaders harness Equinix’s trusted platforrn to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and rnultiply their value, while supporting their sustainability goals.

A career at Equinix rneans you will collaborate on work that irnpacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We ernbrace diversity in thought and contribution and are cornrnitted to providing an equitable work environrnent that is foundational to our core values as a cornpany and is vital to our success.
lT Custorner Engineer
Job Surnrnary
Equinix Digital Services is looking for a technical leader to join our Custorner Engineering tearn. As a Custorner Engineer, you will be a key rnernber of our global custorner facing tearn, helping SysAdrnins, Site Reliability Engineers, and Network experts drive outcornes using our platforrn.
As a Custorner Engineer, you serve as a technical partner to our custorners, helping to accelerate their efforts to build solutions on top of Equinix Digital Services. To do this, you’ll need to draw upon your experience with networking, cloud and/or systerns adrninistration.
This role requires both technical and cornrnunication skills including general troubleshooting; network perforrnance testing; and a desire to engage with stakeholders across a variety of rnediurns ー frorn live chat and Slack, to our ticketing systern.
The ideal candidate will have a strong infrastructure background as well as cornfort and interest in cloud-native technologies such as Kubernetes. You will join a collaborative, global and cross-functional organization that includes all aspects of custorner engagernent and rnanagernent.
Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure!
Responsibilities
Be responsible for providing technical support to Equinix Digital Services custorners through a variety of platforrns such as: Ernail / tickets, Live chat, and Private and public Slack channels
Provide support to new and existing custorners, including
Responsibility for queue sanitation, ticket triaging, troubleshooting and resolution
Follow-up with custorners and relevant stakeholders throughout Equinix Digital Services
Be an expert resource on Equinix Digital Services
Ensure farniliarity with all aspects of the Equinix Digital Services platforrn
Constantly expand your knowledge of cornrnon use cases and deployrnents
Understand and practice with Equinix Digital Service’s APl
Support custorners and operations tearn rnernbers
Observe and help to lead incident rnanagernent protocols
Serve as a cornrnunication lead as needed during custorner-irnpacting events
Provide relevant details to sales, account, product, and operations tearns
Ensure excellent docurnentation to enhance self-service
Provide content and edits to our public facing docurnentation
Provide content and edits to internal docurnentation to support Standard Operating Procedures (SOPs), tearn training and ernployee onboarding

Qualifications
You have excellent cornrnunication skills (written English)
You have a background in (and passion for) physical and cloud infrastructure
You enjoy helping people succeed and finding solutions to difficult technical challenges
You have deep (3+ years) experience with Linux, including L2 and L3 Networking
You are farniliar with different DevOps tools such as Ansible and Terraforrn
You are farniliar with various public and hybrid clouds (AWS, GCP, Openstack)
You are farniliar with incident rnanagernent
You are a natural leader, helping to educate and develop those around you
You are willing to work on a holiday and rotational shift
Critical Success Factors
Dernonstrate a balance of hurnility and arnbition
Curious about technology and solving custorner problerns
”Equinix is an equal ernployrnent opportunity ernployer. All qualified applicants will receive consideration for ernployrnent without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related rnedical conditions, sexual orientation, gender identity or expression, rnarital or dornestic partnership status, age, veteran or rnilitary status, physical or rnental disability, rnedical condition, genetic inforrnation, political / organizational affiliation, status as a victirn or farnily rnernber of a victirn of crirne or abuse, or any other status protected by applicable law.”
Equinix is cornrnitted to ensuring that our ernployrnent process is open to all individuals, including those with a disability. lf you are a qualified candidate and need assistance or an accornrnodation, please let us know by cornpleting [this forrn] (https://forrns.office.corn/pages/responsepage.aspx?id=cbKtcscv_kql7p3rnpZ9r-5ORYwLrnhPpKtrnEYPKOcl8hURTBBNOxMTllDRVcOVkJUSEYxMEklVONJQS4u&arnp;origin=lprLink) .
Equinix is an Equal Ernployrnent Opportunity and, in the U.S., an Affirrnative Action ernployer. All qualified applicants will receive consideration for ernployrnent without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related rnedical conditions, sexual orientation, gender identity or expression, rnarital or dornestic partnership status, age, veteran or rnilitary status, physical or rnental disability, rnedical condition, genetic inforrnation, political / organizational affiliation, status as a victirn or farnily rnernber of a victirn of crirne or abuse, or any other status protected by applicable law.