Job Description

Who We Are
Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team
As a Office Supervisor – Field Services Team with Invitation Homes you are responsible for leading a team of Customer Service Representatives in support of meeting the company’s home rehab (i.e. remodeling) and turn operational objectives within an assigned market. This includes but is not limited the following tasks:
Oversee all operations of the Customer Services Role for Field Services including: metrics and dashboard management and accountability, associate management, and achieving financial goals
Create a positive resident experience through industry leading customer service
Lead and motivate a team of Customer Services Representatives to meet or exceed company goals and metrics and through individual coaching and development
Prioritize tasks and projects effectively to drive department efficiency and eliminate blockers to critical paths
Support market efforts to source, interview and hire new Superintendents and Customer Service Representatives that will be responsible for running home rehab and turn projects
Conduct periodic quality control inspections of finished projects to assess the performance of vendors and internal Superintendents.
Support Regional Rehab & Turn Manager with sourcing, vetting, onboarding and training new vendors
Ensure Superintendents understand and follow all safety regulations and best practices
Develop, plan, and execute projects in accordance with overall business objectives and strategy
Perform other duties as assigned
Your Experience Includes
Ability to competently use Microsoft Office Suite products and ability to quickly learn new software products
Construction or Maintenance experience a plus
Office administrative experience a plus
High School diploma or equivalent
OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
Proven experience in all aspects of single-family construction, renovation and/or maintenance with 2 years of supervisory experience required
Strong organizational and time-management skills; professional verbal and written communication skills; excellent customer service and interpersonal skills; and an ability to work in a fast-paced, ever-changing environment
Comfortability using a tablet and general business applications (e.g. Outlook, Salesforce, etc.)
Ability to perform intermediate mathematical and accounting functions as well as read and comprehend financial statements
Knowledge of federal fair housing laws and any applicable local housing provisions including local building codes and municipal by-laws
Must possess a valid driver’s license, automobile insurance, and other licenses and/or certifications as required by state law.
Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays
Extensive travel within assigned portfolio may be required
Physical requirements include:
Standing, walking, and/or sitting for extended periods of time
Frequent climbing, reaching, use of fingers, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
Ability to lift and/or move an excess of 50 pounds or more and use standard maintenance equipment as assigned
Why Invitation Homes
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
Build a foundation here and apply today!