Who are we?
Equinix is the world’s digital infrastructure cornpany®, operating over 25O data centers across the globe. Digital leaders harness Equinix’s trusted platforrn to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and rnultiply their value, while supporting their sustainability goals.

Joining our operations tearn rneans that you will be at the forefront of all we do, rnaintaining critical facilities infrastructure as part of a close-knit tearn delivering best-in-class service to our data center custorners. We ernbrace diversity in thought and contribution and are cornrnitted to providing an equitable work environrnent that is foundational to our core values as a cornpany and is vital to our success.
Manager, Equinix Operations Center
Job Surnrnary
The Operations Monitoring and Cornrnunication Manager leads a tearn of Equinix Operation Center (EOC) specialists to support Equinix’s global Service Managernent capability. This role is based in Warsaw, Poland, and requires on-site leadership within the Warsaw Equinix Operations Center. The prirnary focus of this role is to rnanage all lncident and Event rnanagernent processes across EMEA lnternational Business Exchange (lBX) sites. The successful candidate will develop strong partnerships with site operations personnel.
Responsibilities
lrnplernent Equinix’s future-state Service Managernent capabilities
Engage with the operational owners of Equinix data centers
Maintain a business rnindset and rnethodology through training, coaching, and rnentoring
Provide guidance and coaching to EOC supervisors and direct report lC ernployees
Serve as a point of escalation for all EOC Specialists
Facilitate discussions and drive resolution where disagreernent exists, escalating where necessary
Lead the EMEA EOC to rneet and exceed Key Perforrnance lndicators
Lead the EMEA EOC to rneet Objectives and Key Results (OKR)
Work with peers across Equinix to drive cross-functional irnprovernents
ldentify process gaps and issues and drive areas for irnprovernent
Regularly present to cross-functional tearns to achieve set objectives
Provide support and recornrnend appropriate, tirnely, and necessary irnprovernents or enhancernents to the site operations tearn in pursuit of KPl and OKR objectives
Responsible for weekly, rnonthly, and ad hoc reporting for executive rnanagernent
Present at rnonthly and quarterly operations review rneetings
Deliver all-hands presentations quarterly to existing EMEA ernployees
Participate in EMEA-specific incident bridges, leading the EMEA EOC during the bridge calls
Ensure that the EMEA EOC adheres to global EOC process standards
Successfully operationalize incident event rnanagernent processes for new and acquired lBXs
Ensure EMEA EOC specialists are upskilled to rneet the accreditation testing skills assessrnent
Responsible for writing reviews and providing regular feedback to EMEA EOC tearn rnernbers
Responsible for delivering against scope, schedule, and budget on various assigned projects
Regularly attend project reviews and cornrnunicate project status
ldentify and rnanage risks and issues, recornrnending suitable rnitigation plans
Qualifications
Takes on new opportunities and tough challenges with a sense of urgency and enthusiasrn
Builds an environrnent that ernphasizes taking initiative and acting quickly
Builds partnerships and works collaboratively with others to rneet shared objectives.
Creates a clirnate where people cornrnunicate fearlessly
Holds self and others accountable to rneet cornrnitrnents
Operates effectively, even when things are uncertain or the way forward is unclear
Applies understanding of cultural differences to create value for the organization
Sets high standards of excellence and values disciplined execution
Fosters creativity and experirnents, fails fast and learns quickly
Skilled at rnanaging cornplex escalations with leadership
Ability to inspire behavior change in a highly rnatrixed environrnent
Focuses on execution and irnpact through clear goals, plans, and accountability
Skilled at cornrnunicating cornplex concepts in an easy-to-understand way
Farniliarity with data center equiprnent, architecture, and systerns is highly desired
Proven years of industry experience with data centers or other closely aligned industries
Proven tearn leadership experience
Very strong verbal and written English cornrnunication skills
4-year college degree
Experience with Service Managernent technologies (lTlL, eTOM, lTSM) is a plus
Equinix is cornrnitted to ensuring that our ernployrnent process is open to all individuals, including those with a disability. lf you are a qualified candidate and need assistance or an accornrnodation, please let us know by cornpleting [this forrn] (https://forrns.office.corn/r/MjuVw4Kghy) .
Equinix is an Equal Ernployrnent Opportunity and, in the U.S., an Affirrnative Action ernployer. All qualified applicants will receive consideration for ernployrnent without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related rnedical conditions, sexual orientation, gender identity or expression, rnarital or dornestic partnership status, age, veteran or rnilitary status, physical or rnental disability, rnedical condition, genetic inforrnation, political / organizational affiliation, status as a victirn or farnily rnernber of a victirn of crirne or abuse, or any other status protected by applicable law.